Order Cancellation:
If you wish to cancel your order, please contact our customer support team at info@zodostore.in or WhatsApp +91 9643585955 as soon as possible. We will make every effort to accommodate your request. However, once production or packing has started, cancellation may not be possible.

Customized Orders:

 

• • Cancellation requests for customized products can only be accepted within 3 hours of placing the order.

• • After this window, production may have already started, and cancellations may not be possible.

• • Contact us immediately if you wish to cancel a customized order.

Non-Customized Orders:

 

• • You may request cancellation before the order is shipped.

• Once shipped, our Refund & Return Policy will apply.

Shipping Policy

Shipping Locations:

 

• • We deliver across India.

• • International shipping is available on request. Any customs duties, taxes, or additional fees (if applicable) are the responsibility of the customer.

Order Processing Time:

 

• • Orders are typically processed within 2 business days after payment confirmation.

• • Processing times may vary during peak seasons or for complex custom designs.

Shipping Methods:

 

• • We partner with trusted courier services to ensure safe and timely delivery.

• • Available shipping options will be displayed at checkout.

Estimated Delivery Times:

 

• • Domestic (India): 5–10 business days.

• • International: 15–20 business days (may vary due to customs clearance or logistics delays).

Order Tracking:

 

• • Once your order is dispatched, you will receive a shipping confirmation email/WhatsApp message with a tracking number to monitor your delivery.

Shipping Delays:
While we aim to deliver on time, unforeseen events (e.g., extreme weather, government restrictions, courier delays) may cause delays. If your delivery is significantly delayed, please contact our support team.

Incorrect or Incomplete Shipping Address:

 

• • Customers must provide accurate and complete shipping details.

• • Zodo Store is not responsible for delays or losses caused by incorrect addresses provided at checkout.

Lost or Damaged Packages:

 

• • If your shipment is lost or arrives damaged, contact us immediately.

• • We will coordinate with the courier to resolve the issue.

Important – Damaged Packaging:
If the outer packaging appears damaged at delivery, do not accept the parcel. Instead, take photos and contact us immediately. Accepting a visibly damaged package may affect refund/replacement eligibility.

Note: This Cancellation & Shipping Policy is subject to change without prior notice. Please review this policy before each purchase.

Customer Support:
Email: info@zodostore.in
WhatsApp: +91 9643585955